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Customer Service Rep.

Job Summary:

Don Victor Jewelers, a family-owned jewelry store catering to the Hispanic community & voted coachella Valley’s #1 Jeweler is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing excellent customer service and support to our clients, both in-store and over the phone.

Key Responsibilities:

  • Greeting and assisting customers in-store and over the phone
  • Responding to customer inquiries and resolving any issues or complaints
  • Assisting customers with product selection and purchase
  • Processing transactions and handling cash and credit card payments
  • Maintaining accurate and up-to-date customer records
  • Providing product and company information to customers
  • Ensuring that the store is clean and well-stocked
  • Collaborating with other team members to ensure customer satisfaction

Job Requirements:

  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Strong verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to multitask and prioritize effectively
  • Strong attention to detail and accuracy
  • Basic computer skills, including proficiency in Microsoft Office
Preferred Qualifications:

  • Experience in a retail or customer service role
  • Experience working in a luxury or high-end retail environment
  • Familiarity with jewelry or luxury products

For over 31 years Don Victor Jewelers has been one of the most trusted names in jewelry in the Riverside region. We are a well-established jewelry store that has grown with our community from a small store to a multiple brand jewelry retailer. Don Victor Jewelers is committed to making every customer “feel at home” with our personalized service and our classic to cutting edge jewelry designs. Our years of experience and services have built a legacy of integrity and trust with our customers.

Indio, CA – Hours: 9:30am – 6:30pm

Based on 531 reviews
crystal osuna
crystal osuna
Brenda Rockwell
Brenda Rockwell
Extremely nice and efficient staff. My repair wasn’t as I expected and they sent it back without hesitation! Beautiful pieces and watches, as well great customer service!
Rachelle Hilton
Rachelle Hilton
What a pleasant place. Everyone was so awesome. I took my 4 grand daughters there to get their ears pierced. Everyone was was so sweet. Thank you all so much for giving my family such a great experience.
Catherine Rodriguez
Catherine Rodriguez
Marcela coronada is the best very helpful and very good customer service
“The best place for your jewelry purchases & repairs”

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