Contact us

To change any account information, click on the My Account link at the top of any page.

Your user ID and password can be changed by clicking on the My Account link at the top of any page. From there, click on the Account Information link. You can edit your account information from that page.

No. Don Victor Jewelers does not currently extend credit to online shoppers, however, this is something we are working on for the future. Credit can currently be obtained at any one of our locations throughout California. Don Victor Credit Accounts can only be used for purchases made in store. Click here for a list of our locations.

You can apply for credit by coming into any of our store locations. Just print out and bring in one of our Mini Credit Applications. In order to complete the application process in the store, you will need to bring your ID, Social Security Number, and come prepared with the names and phone numbers of personal references, and the names and phone numbers of your employer/employers. Stores usually require 3-5 references depending on your credit score.

Don Victor Jewelers offers easy credit and will take all applicants into consideration. Depending on how your credit score is, we ask for 3-5 references and proof of employment to help you get approved for credit. Don't hesitate to come into one of our locations even if you think you have a lower credit score. We are here to help you improve your credit score and build a better future.

Don Victor Jewelers reports to Equifax, TransUnion, and Experian once a month to help you build your credit score.

If you need assistance or have questions about your payments we are happy to help. Please contact the store where you opened your account. Their telephone number is located on your billing statement, or you can click here for a list of our stores.

If you have questions about your credit account, please contact the store where you opened your account. Their telephone number is located on your billing statement, or you can click here for a list of our stores. If you have general questions about ordering online, you can e-mail us at Cs@donVictorjewelers.com or call our toll free number at (877) 240-4041. Customer service is available to assist you Monday-Friday from 8 a.m. to 4:30 p.m. PST.

You cannot currently set up automatic payments online. However, you can visit your local Don Victor Jewelers store and an associate will help you set up your automatic payments. Click here for a list of our locations.

You can easily build good credit by opening a credit account with Don Victor Jewelers and making your payments on time every month.

In order to complete the application process in the store, you will need to bring your ID, Social Security Number, and come prepared with the names and phone numbers of personal references, and the names and phone numbers of your employer/employers. Stores usually require 3-5 references.

Orders are processed Monday-Friday at 2:30 p.m PST. If you place an order after 2:30 p.m PST, your order will be processed on the next business day. Orders placed after 2:30 p.m PST on Friday will be processed on the next business day. Once your order has been shipped, you will be provided with a tracking number and will be able to track the progress of your order.

Click here to visit our return policy page.

When you purchase a ring on DonVictorJewelers.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized.

If you aren’t sure what ring size you are, or what ring size to buy for someone else, you can refer to our printable Ring Sizing Guide.

Don Victor Jewelers offers engraving on select merchandise. The product page will specify if the item can be engraved, and will allow you to enter up to the allotted number of characters that can be engraved on that particular piece. Please allow up to ten days for this service.

The millimeter is the standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width, and length for your jewelry. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. See below for other approximate conversions.
 3MM is approximately 1/8 inch
 6MM is approximately 1/4 inch
 13MM is approximately 1/2 inch
 19MM is approximately 3/4 inch
 25MM is approximately 1 inch
 50MM is approximately 2 inches
 75MM is approximately 3 inches

A diamond's value is determined by its carat weight, color, cut, and clarity. For further information about diamonds please refer to the 4 C’s Diamond Guide section on our website.

If you wish to contact Don Victor Jewelers with any questions or concerns, please refer to the below contacts to decide which department can best answer your question. You can reach us Monday-Friday from 8 a.m. to 4:30 p.m. PST toll-free, or you can e-mail us at support@donVictorjewelers.com.

For general customer service or questions about your credit account, please call (949) 361-6700.

For customer service pertaining to your online account, or any online assistance, please call (877) 240-4041.

If you wish to contact one of our stores, click here for a list of our locations.