If for any reason you are not satisfied with your purchase, you may return or exchange the item within 30 days of delivery to Donvictorjewelers.com. All merchandise must be in its original condition, unworn and unaltered, and accompanied by the original packaging, instructions, and warranty documents. Custom designed merchandise, special orders, or engraved merchandise cannot be returned or exchanged.
If you want to make an exchange, Don Victor Jewelers highly recommends returning the original item for a refund, and placing a new order for the item you would like instead. This will expedite the return process and ensure you get the items you want in a timely manner.
Items bought in a store location are final sale and not eligible for a refund. If you are unhappy with your purchase, you can exchange the item within 14 days of the purchase date, excluding watches, earrings and altered merchandise. The item must be in its original condition, unworn and unaltered, and accompanied by the original packaging, instructions, and warranty documents.