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Returns / Exchanges

RETURNING OR EXCHANGING ITEMS BOUGHT ONLINE:

If for any reason you are not satisfied with your purchase, you may return or exchange the item within 14 days of delivery to DonRobertoJewelers.com. All merchandise must be in its original condition, unworn and unaltered, and accompanied by the original packaging, instructions, and warranty documents. Custom designed merchandise, special orders, or engraved merchandise cannot be returned or exchanged.
If you want to make an exchange, Don Victor Jewelers highly recommends returning the original item for a refund, and placing a new order for the item you would like instead. This will expedite the return process and ensure you get the items you want in a timely manner.

TO RETURN ITEMS BY MAIL:

  • Call our Returns Hotline toll free at (760) 347-3547 or e-mail Victor@DonVictorJewelers.com in order to receive an RMA number. If you choose to e-mail, be sure to include your order and SKU number of the item you are returning.
  • Be sure to include a copy of your invoice. Packages returned without this an invoice will not be processed.
  • Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
  • Please ship your merchandise pre-paid and insured for the full purchase price to: 81673 Hwy 111 Suite 7, Indio Ca 92201

KEEP IN MIND

  • Your packing slip and return information sheet must accompany your return.
  • All returns are subject to inspection by our Quality Assurance Team before a refund is processed.
  • We will credit your original method of payment excluding delivery charges within 10 days of receiving your return.

RETURNING OR EXCHANGING ITEMS BOUGHT IN STORE:

Items bought in a store location are final sale and not eligible for a refund. If you are unhappy with your purchase, you can exchange the item within 14 days of the purchase date, excluding watches, earrings and altered merchandise. The item must be in its original condition, unworn and unaltered, and accompanied by the original packaging, instructions, and warranty documents.

100% Authenticity Guaranteed

All watches are 100% authentic with Rolex factory parts.

Customer Service

Our #1 goal is to make customers feel comfortable buying. selling. or trading their luxury items.

Transparency

We publish the buy and sell prices for all watches to honor the fair market value for all prOdLiCD on our website.

Based on 479 reviews.
Allen Moehle
Allen Moehle
2022-04-11
I had my wedding ring resized. It was completed sooner than estimated. Staff was very helpful. I will definitely return. Today had a new watch battery installed. They took the watch and replaced the battery right away. Very satisfied.
Rebecca Rodriguez
Rebecca Rodriguez
2022-03-24
I am so grateful I took the chance to go see about Don Victor Jewelry. I absolutely love their pieces of jewelry they offer. The prices, the discounts, the team and quality of care and attention they give. They are Informative about their style of jewelry. I just can go on! Love you 😍 Don Victor Jewelry and team👏👏 for delivering! 😃
Ricardo Jimenez
Ricardo Jimenez
2022-03-19
service was great ask for Raul he gets it done in and out 110% of customer service. thank you
Lkaptainglo
Lkaptainglo
2022-03-09
Awesome customer service from beginning to end Jose was a major help 2nd time customer definitely recommend
“The best place for your jewelry purchases & repairs”

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