fbpx

Instant Credit Approvals - Apply Now

Returns / Exchanges

RETURNING OR EXCHANGING ITEMS BOUGHT ONLINE:

If for any reason you are not satisfied with your purchase, you may return or exchange the item within 14 days of delivery to DonRobertoJewelers.com. All merchandise must be in its original condition, unworn and unaltered, and accompanied by the original packaging, instructions, and warranty documents. Custom designed merchandise, special orders, or engraved merchandise cannot be returned or exchanged.
If you want to make an exchange, Don Victor Jewelers highly recommends returning the original item for a refund, and placing a new order for the item you would like instead. This will expedite the return process and ensure you get the items you want in a timely manner.

TO RETURN ITEMS BY MAIL:

  • Call our Returns Hotline toll free at (760) 347-3547 or e-mail Victor@DonVictorJewelers.com in order to receive an RMA number. If you choose to e-mail, be sure to include your order and SKU number of the item you are returning.
  • Be sure to include a copy of your invoice. Packages returned without this an invoice will not be processed.
  • Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
  • Please ship your merchandise pre-paid and insured for the full purchase price to: 81673 Hwy 111 Suite 7, Indio Ca 92201

KEEP IN MIND

  • Your packing slip and return information sheet must accompany your return.
  • All returns are subject to inspection by our Quality Assurance Team before a refund is processed.
  • We will credit your original method of payment excluding delivery charges within 10 days of receiving your return.

RETURNING OR EXCHANGING ITEMS BOUGHT IN STORE:

Items bought in a store location are final sale and not eligible for a refund. If you are unhappy with your purchase, you can exchange the item within 14 days of the purchase date, excluding watches, earrings and altered merchandise. The item must be in its original condition, unworn and unaltered, and accompanied by the original packaging, instructions, and warranty documents.

100% Authenticity Guaranteed

All watches are 100% authentic with Rolex factory parts.

Customer Service

Our #1 goal is to make customers feel comfortable buying. selling. or trading their luxury items.

Transparency

We publish the buy and sell prices for all watches to honor the fair market value for all prOdLiCD on our website.

Based on 161 reviews.
Terence Nanez
Terence Nanez
2021-02-24
Verified
I had a nice buying experience in Don Victor Jewelers, located in Indio CA., the staffs are polite and very professional. The store are also clean and the store visit is by schedule. Thank you coz I found my new bracelet and I love it. Till my next purchase folks.
Judy Ferreyra
Judy Ferreyra
2021-02-14
Verified
I love the attention and the Courtesy that they have there and the lady that help us out was fabulous I can’t remember her name , but she was great in what she was doing big smile and everything.. really nice lady..
Almita Macedo
Almita Macedo
2021-02-14
Verified
I’m absolutely love the Indio staff. Very friendly and Loving from the moment you walk in. Their customer service is A+ Every single one of them. This isn’t my first time in there. But today Priscilla helped me and I loved everything about her customer service. If other people had customer service like her everyone would have a smile. I am one satisfied customer and won’t go anywhere else
Petra Hirst
Petra Hirst
2021-02-12
Verified
I am an old customer of this business for years more than 10 years and they’re always so nice , .... Thank you Don Victor s
Michele Ortiz
Michele Ortiz
2021-02-12
Verified
First time here as a buyer and the overall experience was absolutely great. Daniel was very friendly and attended to us very promptly. We were in and out of the store with our purchase within no time. I personally recommend this vendor as they have a great selection of merchandise and very friendly service. Overall satisfied with our visit. Thank you again.
“The best place for your jewelry purchases & repairs”

Are you on the list?

Subscribe for exclusive offers